Buying with us
Whether you’re looking for your first home or making your next move up the ladder, buying a new home is a big deal, but it’s also an exciting time. We’re here to make it as easy and as fun as possible.
We’ve put together some handy reference guides to buying, selling, and owning your new Charles Church home. They cover every stage of the buying process and include a bunch of tips, checklists, and contact details that we hope will make the process as painless as possible.
So grab a brew, have a scroll and be sure to jot down any questions that spring to mind, as your sales advisor will always be happy to answer them.
So what does your journey look like?
Are you a first-time buyer?
Buying your first home can seem daunting, but it doesn’t have to be. We’ll talk you through you the ins and outs of the buying process and show you it can be a quick, easy and fun experience.
Do you have a growing family?
If you’re looking for a home with more space, or just one with a garden, we’ll help you find it fast, and steer you clear of time-consuming chains.
Are you planning to downsize?
If you’re looking to reduce your outgoings, free up extra income or just move to a more manageable home, we can help you make a fresh start.
Looking for investment opportunities?
Whether you’re looking to buy a second home, buy a home to let or strengthen your investment portfolio, property offers many long-term investment opportunities.
Our Customers
Building homes that our customers love and happily live in for many years is at the very heart of our entire business.
Customer Care is fully embedded into our business strategy, with growing HBF customer satisfaction ratings reflecting the hard work and effort that our colleagues put in every day. Our work continues to ensure every customer has an excellent experience of engaging with our business.
Since 2019, we've introduced:
Increased communication with every customer as part of a new two-year journey
A mortgage retention scheme for customers – an industry first for a major housebuilder
The Charles Church Way – an integral part of our customer care strategy which clearly defines an end-to-end build policy for all regional businesses
Independent Quality Inspectors for every business
In addition to this, 2021 will see the launch of an innovative new customer portal, providing an online resource for every new customer.
Charles Church Commitment
Right from the outset, we pledge to support our customers fully and work in partnership with them to make their dreams of home ownership a wonderful reality.