Lockdown Legal Letdown Doesn’t Stop A Family Home Move

Posted 23 June 2020 by Keith Osborne

A young family overcame being let down by their solicitor to make a successful lockdown move to a brand new home...

A young family who has already packed and were ready to move just as lockdown restrictions came into force have been helped to successfully make their new home at a development in Lancashire.

Susan Alder and Alvaro Hernaez, their daughter Ariadna and dog Favio suddenly found themselves unable to take up residence in their brand new property at Prospect Homes’ The Ridings in Longridge, around seven miles outside Preston, on the edge of the Forest of Bowland Area of Outstanding Natural Beauty.

Alvaro recalls: “We had been packing from the end of February/ beginning of March because our little girl is 14 months old and were doing a box when we could. We also had some things in storage to make things easier and then lockdown happened and we were sitting in our old house surrounded by boxes and couldn’t do anything.”

Delays from their solicitors suddenly brought their move to a halt, despite the fact that they were moving into an unoccupied home and had booked a local removal company who provided a contactless service. Alvaro was also put on furlough, with Susan working night shifts, and the family had weeks of uncertainty before finally moving in on 30 April.

“I can’t put into words how it made me feel. It was one of the most stressful things I have been through,” continues Alvaro. “Moving had never felt stressful for us before but there was an issue with the solicitors which left us powerless.”

Susan, Alvaro and their young daughter Ariadna first visited The Ridings in January and although they initially wanted to Part Exchange their old home, they managed to secure a buyer on the open market. This way, they were able to use the government-backed Help to Buy equity loan scheme to make their new ‘Woodrush’ three-bedroom home easier to afford.

Woodrush'Woodrush' house type at The Ridings

“We needed more space and a house that didn’t need work doing to it,” says Susan. “The three-bedroom semi-detached Woodrush was just what we needed and was built and ready to move into. It was great value for money and the layout is ideal for us. I’m from Longridge originally so knew it was a good location as it’s not too far from the main street and it’s good for getting out for a walk.”

“The Prospect team went above and beyond to help. I’d give them 10 out of 10 – they kept their word in every aspect and were very good keeping the house for us. They could have said it had been 28 days since we’d reserved the property so we couldn’t have it. It was such a relief because we didn’t want to be worrying about that when it was out of our hands.”

In addition to the great home move, Alvaro is now off furlough, as the restaurant he works for has now reopened offering takeaway meals.

Samantha Williams, head of sales for Prospect Homes, said: “Susan and Alvaro’s experience demonstrates the flexibility of our teams in supporting our customers through their home buying journey. We would always recommend customers use a solicitor from our preferred panel as we can then manage the process on their behalf, making for a smooth move.”

The Ridings offers a selection of two-, three- and four-bedroom homes. Subject to criteria, prices start from £116,500 for two- and three-bedroom homes under the Prospect Start scheme, where local buyers may be able to purchase their home with a 33% discount, subject to criteria set by Lancashire County Council & Ribble Valley Borough Council. Open market properties include three- and four-bedroom homes, with current prices from £190,000 to £290,000.

Find out more at www.prospecthomes.co.uk.


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