Top Customer Awards For Cumbria-Based Housebuilder

Privately-owned housing developer Story Homes, which has developments across the North West and North East of England and in Scotland, has recently achieved some of the highest awards for customer service.

The company has been awarded a five-star customer satisfaction rating by the Home Builders Federation (HBF) and the National House Building Council (NHBC), with more than nine in 10 customers recommending the builder to a friend.

It has also achieved two further accolades for customer service from ‘In-house’ – the customer satisfaction research body for the residential property sector. The builder has received a ‘Gold’ rating after 97% of customers said they would recommend Story Homes, and has achieved an ‘Outstanding’ award, which is accredited to those classed as the very best in the industry with world leading customer service.

Alongside these industry awards, Story Homes has reached a rating of 4.6 stars on Trustpilot. This is higher than the industry average.

Commenting on the announcements, Colin Wood, chief operating executive at Story Homes, said: “To maintain our five-star builder status and improve both our overall recommend score and rating for customer satisfaction is a fantastic achievement for our business. These accolades reflect our ongoing commitment to providing the highest level of service and communication to our customers.

“I am extremely proud of our team and these achievements are a result of the hard work and commitment shown by everyone at Story Homes, particularly given the industry wide challenges that we have faced over the last 12 months.”

Find out more at www.storyhomes.co.uk.

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