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Housebuilders Rated Five-Star In Latest Customer Survey

Posted 24 March 2023 by Keith Osborne

A number of national and regional housebuilders have achieved a maximum five-star rating in the 2023 HBF report...

A host of housebuilders across the country are celebrating being given a maximum five-star rating with the release of the latest highly respected National New Homes Customer Satisfaction Survey.

The 2023 survey from industry organisation the Home Builders Federation rates the companies according to the responses from over 60,000 buyers, across a range of questions about such things as the quality of the home, external and internal designs and finishes, the homebuying journey, the customer service they received and how things like snagging were dealt with after they moved in.

The five-star rating is awarded when over 90% of homeowners say they would recommend their new home to a friend.

A number of national and regional housebuilders have achieved this rating – for many, the latest in a long line of maximum ratings from this annual report.


Guy Higgins, managing director of William Davis Homes, said: “We’re proud and delighted to have again received such high praise from our customers. Winning this award for an eighth successive year is a fantastic achievement. It shows how our entire team has continued to achieve high standards and first-class service over the past year.”

Find out about current William Davis Homes developments.


Steven Boyes, chief operating officer at Barratt Developments, commented: “We put the customer at the heart of everything we do, and building high quality homes is fundamental to that. To have been rated as a five-star housebuilder by over 90% of our customers for 14 years in a row is something we work really hard to achieve. The best recommendation is one from a friend, so it’s great to know that so many of our customers recommend our homes.”

Find out about current Barratt Homes, Barratt London and David Wilson Homes developments.


Colin Wood, chief executive officer at Story Homes, said: To once again receive five-star builder status and such a high customer satisfaction rating is a fantastic achievement for our business. These accolades reflect our ongoing commitment to providing the highest level of service and communication to our customers. I am extremely proud of our team, and these achievements are a result of the hard work and passion shown by everyone at Story Homes – in designing a great product, building homes that people aspire to live in and always trying to do the right thing for our customers.”

Find out about current Story Homes developments.


Andrew Marns and Richard Oldroyd, divisional chairmen for Bloor Homes, said: “To have achieved five-star status for a fifth consecutive year is a credit to all our teams who consistently put our focus on quality of our build and great customer service into practice. It reflects all the things we are doing right as a housebuilder. Congratulations to everyone who has worked so hard to make our customer journey the five-star standard it is.”

Find out more about current Bloor Homes developments.


Matthew Pratt, group CEO of Redrow, said: “As a business we’re continuing to invest in making our customers’ lives better; whether that be by implementing new technological solutions or by ensuring our homes are energy efficient which makes them more cost effective to run. Customer satisfaction is incredibly important to us and I’m grateful to all of our colleagues for their continued work and focus on delivering great customer service, as shown by this award and our customer satisfaction scores remaining excellent year-on-year.”


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