At Churchill Living, we have developed a Customer Charter for all those seeking to buy a retirement apartment in the UK. As one of the UK's leading property developers, we are committed to:

• Treating Customers fairly as set out in the Consumer Code for Homebuilders
• Providing Customers with comprehensive information on their purchase in an easy to understand format
• Ensuring information is accurate, up-to-date and reliable for Customers to make sound buying decisions
• Providing excellent levels of service, both during the buying process and after move in day
• Ensuring Churchill Estates Management oversees the smooth and efficient running of our developments to meet our high expectations
• Ensuring Customers are guided throughout the entire process with appropriate access to feedback and communication processes
• Continually monitoring service levels through Customer research and experience insight.