The Miller Difference is about trust, helping where we can and keeping you involved.
We're enormously proud of the homes we've built over the last 80 years and we've been listening and learning from our customers throughout that time. From insisting on the best workmanship and the highest quality materials, right through to recognising our responsibilities to the environment.
During this time we've seen many generations of families enjoy our homes and developments, and we've seen the happy, thriving communities they've become.
The most important people are the customers who buy our homes, live in them, and raise their families in them. We have a five star rating (that's the best possible) for Customer Satisfaction from the Home Builders Federation.
Even better, in our independent customer satisfaction surveys, 95% said they would recommend us to their best friend. That's the real barometer of our quality, our service and the trust people place in us.
We invest everything into your customer journey - it's designed not just to please you, but to exceed your expectations.
When you become a Miller customer, we'll listen to you right from the start. From the day you first look around a showhome until long after you've moved in, we're here to offer help and support. We've been doing this a long time so we have a vast amount of experience to draw on. We don't want you to just be satisfied, we want you to be delighted.
We frequently win awards for the quality of our homes. For our generous specification, skillful construction, beautiful locations and for our teams that build them. You can see the quality of our product and you will notice the quality of our service - a customer journey that has taken 80 years to perfect.
We know the importance of workmanship and job satisfaction, that's why we look after our teams. We train and employ the best and reward safe and careful practice.
First you'll meet your sales adviser who will assist you through the process of choosing and buying your home. Then your site manager, who will supervise the build of your home and answer your questions along the way.
We'll invite you to a meeting with your site manager during the construction of your new home, where you'll get to see first hand the attention to detail, care and craftmanship involved.
Wherever practical, we ask you to choose your own kitchen and bathroom including your own tiles, worktops, appliances and other options. Your home becomes personal to you long before we've finished building it.
It's a better place for your future.
We don't just create more houses, we enhance locations with our developments - a better place where people will make friends, enjoy family life and take pride in their neighbourhoods.
We even provide a unique mymillerhome.com website to keep you up to date on the build progress of your home and to help you get to know the area, your neighbours and live more sustainably once you've moved in.
For us, success is building exceptional homes, in sustainable communities. And that's how we've built a business that goes from strength to strength.